TERMS AND CONDITIONS:

• All rates are quoted in South African Rands
• Provisional reservations will be held for a maximum of 14 calendar days
• A request for an extension of the provisional reservation must be made in writing
• Once a provisional booking has reached 14 calendar days, the booking will be automatically released without notification

PAYMENTS & CANCELLATIONS:

• A 25% deposit of the entire booking value is required within 24 hours of confirmation
• A further 50% deposit of the entire booking value is required 30 days prior to travel
• Full and final payment of the entire booking value is required 14 days prior to travel
• Notification of cancellation of reservation needs to be done in writing and sent to info@theresidenceportfolio.co.za
• If cancelled 120-31 days prior to travel 25% cancellation fee of the entire booking value shall be charged
• If cancelled 30-15 days prior to travel 50% cancellation fee of the entire booking value shall be charged
• If cancelled 14-08 days prior to travel 75% cancellation fee of the entire booking value shall be charged
• If cancelled 07 days or less prior to travel 100% cancellation fee of the entire booking value shall be charged
• Postponed bookings will incur the applicable rate increases
• Postponed bookings will not be refunded but credited, and credit needs to be used within 365 days of postponement.
• Any amendments to reservations will re-calculated and charged in accordance

IMPORTANT INFORMATION:

• Check-In time is 2PM
• Check-Out time is 11AM
• Early Check-In and Late Check-Out are by request and cannot be guaranteed.
• Guests are welcome to make use of hotel facilities prior to check-in / post check-out.
• Specific Room Numbers can be requested but cannot be guaranteed – Confirmed Room Type will be guaranteed
• Children sharing with two adults – Triple / Quadruple rooms are subject to availability
• Please ensure that all details are in accordance with your reservation request. Should you require any amendments, please contact us immediately.
• Should any of the details change, we reserve the right to re-calculate the reservation costs accordingly.
• Please note that The Residence Portfolio reserves the right to change rates and terms and conditions at any time. Such changes shall be communicated to our partners.
• Insurance: It is a condition of everyone using the rates and services offered by The Residence Portfolio, and its booking offices, that all clients (including individuals, companies and other legal entities) have adequate insurance cover against all risks associated with travel (including but not limited to epidemics and pandemics) and appropriate medical and other insurance prior to departure from their country of origin.