If cancelled 120-31 days prior to travel 25% cancellation fee of the entire booking value shall be charged
If cancelled 30-15 days prior to travel 50% cancellation fee of the entire booking value shall be charged
If cancelled 14-08 days prior to travel 75% cancellation fee of the entire booking value shall be charged
If cancelled 07 days or less prior to travel 100% cancellation fee of the entire booking value shall be charged
Postponed bookings will incur the applicable rate increases
Postponed bookings will not be refunded but credited, and credit needs to be used within 365 days of postponement.
Any amendments to reservations will re-calculated and charged in accordance
Check-In time is 2PM
Check-Out time is 11AM
Early Check-In and Late Check-Out are by request and cannot be guaranteed.
Guests are welcome to make use of hotel facilities prior to check-in / post check-out.
Specific Room Numbers can be requested but cannot be guaranteed – Confirmed Room Type will be guaranteed
Children sharing with two adults – Triple / Quadruple rooms are subject to availability
Please ensure that all details are in accordance with your reservation request. Should you require any amendments, please contact us immediately.
Should any of the details change, we reserve the right to re-calculate the reservation costs accordingly.
Please note that The Residence Portfolio reserves the right to change rates and terms and conditions at any time. Such changes shall be communicated to our partners.
Insurance: It is a condition of everyone using the rates and services offered by The Residence Portfolio, and its booking offices, that all clients (including individuals, companies and other legal entities) have adequate insurance cover against all risks associated with travel (including but not limited to epidemics and pandemics) and appropriate medical and other insurance prior to departure from their country of origin.